Contact us-International Shipping

Orders are normally shipped 7 to 10 business days after payment has been confirmed. If a product page specifies a different shipping date, that stated date will apply.
Some items may have different shipping schedules; in such cases, your entire order will be shipped according to the latest shipping date among the items ordered.
※Due to the logistics of our shipping operations, the order in which items are dispatched may vary within the same order.

A shipping notification email will be sent to the registered email address when your order is dispatched.

Please note that we are unable to respond to inquiries about delivery dates for individual items.

International shipment preparation may take up to 7 business days (excluding weekends/holidays). Tracking will be emailed once shipped.

If you wish to change the delivery address after completing your order, please contact us and we will change the delivery address before we begin preparations for shipment.
Please contact us with the correct delivery address.
Please note that even if the delivery status is "Unshipped", you may not be able to change the delivery address.
In addition, if you wish to change the delivery address after shipping has been completed, please contact the delivery company to see if it is possible to change the delivery address.
Even if you change your address on My Page after placing your order, the shipping address for your order will not change. Please be sure to check the shipping address before purchasing.

Check the flag icon in our store.
If your country/region is not listed, we currently do not ship there.

Choose your country via the flag icon. Shipping is calculated at checkout based on destination.

No, changes cannot be made once the order is placed due to logistical reasons.

Delivery will be made as soon as all items are received, and we cannot accept split deliveries.

Duties and taxes may apply, depending on:

• Product origin
• Local VAT rates
• Local import taxes

Customers are responsible for charges. With “landed cost shipping,”
you can prepay duties at checkout to avoid extra fees at delivery. In some countries, you may pay upon delivery.
Customs inspections and fees (if unpaid at checkout) are beyond our control.

We do not accept requests for return, or exchange of items at the request of the customer.
If the product is defective, damaged, or incorrect, we will exchange it for a non-defective product.
In this case, please contact us within 7 days after receiving the product by filling out the following items in the CONTACT US.
If it is a limited edition product that cannot be exchanged for a good one, it can be returned for a refund. (In the case of credit card payments, the refund will be made via the credit card company.)
*For imported CDs, DVDs, and Blu-ray discs, minor scratches and stains are inevitable at the stage of transportation, and the products (outer vinyl, boxes, cases, enclosures, etc.) may have minor scratches, folds, scuffs, dents, tears, or stains, or scratches or stains on the disc surface that do not affect playback.In this case, we will not accept returns or exchanges.

1. Name:
2. Tel:
3. Email:
4. Order number:
5. Product name:
6. Quantity:
7. Details of Deficiencies:
8. Attached photos:

We will check the product.Please contact us within 7 days after receiving the product by filling out the following items in the CONTACT US.

1. Name:
2. Tel:
3. Email:
4. Order number:
5. Product name:
6. Insufficient quantity:

Orders are processed immediately, so cancellations/changes are not possible.

Possible reasons include:

• Out of stock
• Unverified information
• Payment declined
• System error
• Incorrect address

To prevent recurrence, please proceed to payment promptly after selecting items.

No. Orders cannot be modified after processing.