Act on Specified Commercial Transactions -International Shipping -

Site name

JYP JAPAN ONLINE STORE

Seller

Quaras Inc. (Representative: Kazunori Shima)

JYP Entertainment Japan

President and Representative Director, Song Jieun

Address

ThinkPark Tower 7F, 2-1-1 Osaki, Shinagawa-ku, Tokyo 141-6007

Telephone

JYP JAPAN ONLINE STORE Support Desk

03-5487-5770

Email Address

info@jypj-store.com

URL

jypj-store.com

Product Selling Price

Please refer to each product page for the selling price.

Final payment amount

The total amount payable is displayed on the final checkout page.

Additional charges

Import duties and taxes may apply to international orders upon receipt.
These are determined by the customs authority of the destination country/region and are beyond our control.

They depend on factors such as:

• Country/region of origin of the purchased product
• Local VAT rates
• Local import taxes

■Shipping fee

Shipping fees are calculated automatically at checkout and vary depending on the destination.

Order Method

Orders can only be made through the website.

Payment Method

Available payment methods are shown at checkout.

Payment deadline

Payment is processed immediately upon completion of the order.

Delivery time

Products are usually shipped within 7–10 business days after payment confirmation.
If a shipping date is specified on the product page, that schedule will apply.
Depending on warehouse operations, items in the same order may ship separately.

A shipping confirmation email will be sent to your registered email address once dispatched.

We cannot provide individual delivery date estimates.

Cancellations & exchanges

We do not accept returns or exchanges due to customer preference (e.g., change of mind).

Defects / wrong items

If a product is defective, damaged, or incorrect, we will replace it.

Please contact us via the inquiry form within 7 days of receipt.

• If replacement is not possible (e.g., limited edition sold out), a refund will be issued.
• Requests for size or color changes are considered customer preference and not defects.

Refusal of receipt / long-term absence / incorrect address

If delivery cannot be completed due to refusal, long-term absence, or incorrect address
and the item is returned to us, it will be stored for 2 months from the shipping date.

Re-delivery shipping costs will be borne by the customer.

If delivery is impossible for reasons attributable to the customer,

we may charge storage fees and, if necessary, dispose of the item at our discretion.
Membership may also be suspended in such cases.