International Shipping FAQ

Global-e is a trusted global e-commerce partner that helps NAGANO Market provide the best shopping experience to international customers. When you purchase from NAGANO Market Official Online Store internationally, your contract is with Global-e, which also processes your payment. Approved international couriers deliver your packages.

For Global-e’s terms and conditions, please visit here. For their privacy policy, please visit here.

Orders are normally shipped 7 to 10 business days after payment has been confirmed. If a product page specifies a different shipping date, that stated date will apply.
Some items may have different shipping schedules; in such cases, your entire order will be shipped according to the latest shipping date among the items ordered.
※Due to the logistics of our shipping operations, the order in which items are dispatched may vary within the same order.

A shipping notification email will be sent to the registered email address when your order is dispatched.

Please note that we are unable to respond to inquiries about delivery dates for individual items.

International shipment preparation may take up to 7 business days (excluding weekends/holidays). Tracking will be emailed once shipped.

If you wish to change the delivery address after completing your order, please contact us and we will change the delivery address before we begin preparations for shipment.
Please contact us with the correct delivery address.
Please note that even if the delivery status is "Unshipped", you may not be able to change the delivery address.
In addition, if you wish to change the delivery address after shipping has been completed, please contact the delivery company to see if it is possible to change the delivery address.
Even if you change your address on My Page after placing your order, the shipping address for your order will not change. Please be sure to check the shipping address before purchasing.

Check the flag icon in our store.
If your country/region is not listed, we currently do not ship there.

Choose your country via the flag icon. Shipping is calculated at checkout based on destination.

No, changes cannot be made once the order is placed due to logistical reasons.

Delivery will be made as soon as all items are received, and we cannot accept split deliveries.

Available payment methods are shown during checkout.

Duties and taxes may apply, depending on:

• Product origin
• Local VAT rates
• Local import taxes

Customers are responsible for charges. With “landed cost shipping,”
you can prepay duties at checkout to avoid extra fees at delivery. In some countries, you may pay upon delivery.
Customs inspections and fees (if unpaid at checkout) are beyond our control.

No. Returns for customer convenience are not accepted.
Duties and taxes are nonrefundable (some country exceptions may apply).

We do not accept requests for return, or exchange of items at the request of the customer.
If the product is defective, damaged, or incorrect, we will exchange it for a non-defective product.
In this case, please contact us within 7 days after receiving the product by filling out the following items in the CONTACT US.
If it is a limited edition product that cannot be exchanged for a good one, it can be returned for a refund. (In the case of credit card payments, the refund will be made via the credit card company.)
*For imported CDs, DVDs, and Blu-ray discs, minor scratches and stains are inevitable at the stage of transportation, and the products (outer vinyl, boxes, cases, enclosures, etc.) may have minor scratches, folds, scuffs, dents, tears, or stains, or scratches or stains on the disc surface that do not affect playback.In this case, we will not accept returns or exchanges.

1. Name:
2. Tel:
3. Email:
4. Order number:
5. Product name:
6. Quantity:
7. Details of Deficiencies:
8. Attached photos:

We will check the product.Please contact us within 7 days after receiving the product by filling out the following items in the CONTACT US.

1. Name:
2. Tel:
3. Email:
4. Order number:
5. Product name:
6. Insufficient quantity:

Orders are processed immediately, so cancellations/changes are not possible.

Possible reasons include:

• Out of stock
• Unverified information
• Payment declined
• System error
• Incorrect address

To prevent recurrence, please proceed to payment promptly after selecting items.

Duplicate orders cannot be stopped or changed once processed.

No. Orders cannot be modified after processing.

No. Orders are shipped separately.

Points can be used as payment, awarded based on the purchase amount.
Each point is equivalent to one yen and can be used as partial or full payment for your order.
※Points will be awarded based on the amount in Japanese yen.

For every ¥220 (including consumption tax) spent per shopping trip, you will earn 1 point.
※Points will be awarded based on the amount in Japanese yen.
※All points will be rounded up for conversion.
※Shipping fees and handling charges are not eligible for points.
※The accrual rate is subject to change without prior notice.

Points cannot be used immediately.
The order will be shipped and available for use 20 days later.
※If your order is canceled due to discontinuation or other reasons, your points will also be canceled.
※The validity period is one year.

Available for use on the checkout page.
※Shipping fees and handling charges are not eligible for use.

You can check it from your My Page.

All will become invalid.
Even if you re-register as a member, your past points will not be restored.

We will refund the points you used.
The awarded points will be deducted from your current points balance.